Stiebel Eltron DCE-X 10/12 Premium 10-12kW

This item will be delivered directly by our supplier. Lead times are shown on the product and trolley pages and are always advertised in working days (Monday to Friday).

• If your order contains items stocked by us and items that come direct from the supplier, your order will be automatically split and processed accordingly.
• We will pass the details you give us, including delivery details, your email address and your phone number, to the relevant supplier.
• Most of our suppliers can deliver to any UK address. Delivery to remote or offshore postcodes may take a little longer than the advertised lead time. If the supplier cannot deliver to your postcode or we believe your order may take longer, we will try to tell you beforehand.
• Items that come direct from a supplier will be delivered by the courier chosen by the supplier. Where possible, suppliers will update you with delivery information. This may be by email, phone call or text message.
• Items delivered direct from suppliers cannot be returned through a store. You would need to return these items direct to the supplier, unused and in their original packaging, at your expense. You can arrange for the items to be collected, for a fixed fee of £9, by contacting our Customer Services team. The fee will be taken off your refund. There is no charge for faulty items being collected.
• Please note, you cannot return bespoke or made-to-measure items unless they are faulty.